What was your application procedure before you began using AllHires?
We already had an online system, but it was from a company that did graduate recruitment sites for lots of different types of industry.

Why AllHires?
It was partly because we already had a relationship with Globe Business Media Group through various other recruitment titles and also because we felt that it would be useful to go with a provider that specifically dealt with the legal marketplace. If there were things that needed updating or developments that could be made, we thought AllHires was more likely to be on top of them - more so than a general application provider.

What has been the best thing about adopting AllHires?
In general, there are lots of benefits to having an online system. It enables you to really cut down the amount of admin time: corresponding with candidates is easier and quicker, and not such a drain on precious resources.

What was the set-up and implementation of the system like?
Very straightforward. We had several meetings with Andy Cadogan, who came over to our office to look at the system we already had and discuss where we might like to make some changes. We went through it all step by step. Before the site went live we got to experience how the system works through the eyes of a user, which was great because we could make sure that the experience is as straightforward as it can be.

Have you attended a user group before?
Yes I have. Although it was useful, I think that once you have used an online system and have learnt the basics, the system is quite self-explanatory. AllHires's system is built to be so straightforward that you won't necessarily need to have had a training session to understand what to do - which is good.

How has AllHires changed the way you work?
I'm not sure that it has drastically changed the way we work because we already had the advantages of an online system. But having said that, I like the user-group meetings and the extras you get from having a provider geared towards legal recruitment. The team are very responsive when something goes wrong or needs changing. They are very on the ball - they will notice things and make suggestions for improvements.

What happens when a candidate has a problem?
Generally speaking, very few candidates have a problem; we certainly don't get a huge amount of calls from applicants. We do get the odd one or two, but that's often something to do with the candidate not having read the question quite right or interpreting it in a slightly different way. Sometimes the candidate will go straight through to the AllHires support team or they will come to me - if they do and I can't solve the problem myself, I will get on the phone to Kate Stevenson and she's always happy to sort it out.

Do you get decent support?
Yes! It is very good and I know that queries I have will be answered promptly.

Has it made communicating with candidates easier?
An online system does do that. I think that it allows you to communicate more with candidates than you might do otherwise; because the time element is not the same, you can do more.

What effect has it had on your workload?
It makes things easier. The system is very flexible and you can organise everything to fit the way you like to work.